The Powermate Bluetooth has been discontinued as of 2018 and is not designed to work past High Sierra for Mac and no drivers have been developed for Windows. While you may find some limited functionality on higher versions of Mac OS we do not offer support past High Sierra. Please follow the link below to download the drivers for this device.
Is it okay to use rechargeable batteries with the PowerMate Bluetooth?
Yes! In fact, we think using rechargeable AAA batteries will allow you to get the best performance out of your PowerMate Bluetooth.
Is it possible to use more than one PowerMate Bluetooth at the same time?
Yes! The PowerMate Bluetooth software will allow you to use multiple devices at a time. You'll also be able to use the original PowerMate USB with the PowerMate Bluetooth software.
Unfortunately, the PowerMate Bluetooth software does not support controlling more than one original Powermate USB at a time. If you would like to control more than one PowerMate USB, please download PowerMate Manager version 3.1.
Is PowerMate Bluetooth compatible with my computer?
PowerMate Bluetooth uses Bluetooth 4.0. This Bluetooth technology is designed to be more intelligent, especially when it comes to saving energy. In order to ensure that you can use a PowerMate Bluetooth device, you'll need to ensure that your Mac meets the following system requirements:
OS X 10.8 (Mountain Lion)
OS X 10.9 (Mavericks)
OS X 10.10 (Yosemite)
OSX 10.11 (El Capitan)
PowerMate Bluetooth is compatible with the following Macs:
Mid-2011 Macbook Air or newer
Mid-2012 Macbook Pro or newer
Late 2012 iMac or newer
Mid-2011 Mac mini or newer
2013 Mac Pro or newer
Unfortunately, the PowerMate Bluetooth is not supported for Windows at this time.
How do I connect my PowerMate Bluetooth?
First, be sure to install the PowerMate Bluetooth software, which is available for download on our support page here:
Once you've downloaded and installed the PowerMate Bluetooth software you'll want to make sure that Bluetooth is enabled on your computer. You can do this by simply opening System Preferences and selecting Bluetooth. Please, make sure that "On" is selected and a check mark appears indicating it's enabled.
Next, you'll need to open the PowerMate Manager software and simply press the button on the PowerMate to ensure that it's in discoverable mode. The Blue LED ring along the bottom of your PowerMate will turn blue for a brief period of time. Your PowerMate Bluetooth will appear on the left hand side of the PowerMate Manager software with a green connect button just to the right. Finally, click the green connect button while the blue LED ring continues to pulse on your PowerMate. The green connect button will change to a red "disconnect" button. You're connected!
The top button on my PowerMate Bluetooth appears crooked or uneven. What should I do?
Please, be sure to press down firmly and evenly when reinstalling the top of the PowerMate Bluetooth. You can accomplish this by placing the device on a hard surface and pressing down firmly on both sides of the top button. This should ensure that the top of the device rotates smoothly and the top does not appear crooked or uneven.
If you have further questions, please contact our tech support team at 800-208-5996 Monday through Friday 9 am to 4pm (CST) or at email@example.com
I've noticed that the PowerMate Bluetooth slides on the desk top from time to time. How do I prevent this?
Please make sure that the surface that you are using the PowerMate Bluetooth on is clean and free of dust, dirt, and debris. If the bottom of the PowerMate Bluetooth becomes dusty, it may not to grip the surface as well.
If this happens, simply take a damp cloth and clean the bottom of the PowerMate Bluetooth.
How can I check the firmware version and remaining battery life of my PowerMate Bluetooth?
First, make sure the "Show in menu bar" checkbox has been check in the PowerMate Manager. Then, click the PowerMate Bluetooth icon in the menu bar. You'll see a list of all available PowerMates. Hover your mouse over the PowerMate name to see information including firmware version, battery level, and configured actions.
I can't add a Keyboard Shortcut in the PowerMate Manager software!
PowerMate Manager requires access via Accessibility in order to run properly. To allow PowerMate Manager access, go to System Preferences, Security & Privacy, and then click on Accessibility. Click the lock to make changes. Once you've put a check next to PowerMate, close and reopen the PowerMate app and try to add your keyboard shortcut again.