I am having trouble connecting my Apple keyboard with the case on. Is this possible?
Yes! Your Survivor Slim case should have come with a Magnetic Adapter. To connect to the Apple keyboard, the Magnetic Adapter needs to be placed in the keyboard groove as shown in the photo below. If you are using the iPad Pro 9.7", the Magnetic Adapter should be placed an additional 2cm to the right. Attaching the Magnetic Adapter will allow the keyboard to connect properly.
I have lost my Magnetic Adapter. Can I purchase this part as a replacement?
Yes! We do not have this part available on our website, but our support team will be happy to help you place that order over the phone. You can reach us at (800) 208-5996 Monday through Friday between 9am and 4pm (CST).